![](https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=213&q=80&w=320&s=a966ab67f249eeaf3b681e4e0695fc13 320w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=360&q=80&w=540&s=b972a6cf2395fdef788eb6356ffe4c7f 540w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=512&q=80&w=768&s=315f65c47de42b6033ebcf7a80e8cbcf 768w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=683&q=80&w=1024&s=967f793414d278745e702faad9646760 1024w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=800&q=80&w=1200&s=2da4ad1f115b395a215478d4da2c9f8c 1200w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=960&q=80&w=1440&s=d0324bf1543030a22ee4b27bedd7a3cd 1440w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=1280&q=80&w=1920&s=5dc8e1ca2bd712271d743772f155775e 1920w)
I AM Macon
An interactive customer service program
An interactive program to educate the business community about Macon, branding and customer service.
Designed to unite and educate the business community with understanding of how to reach out and communicate to visitors. This will help your business and the city as a whole!
“I AM Macon” is a free 3-hour training workshop to inform and educate your employees about Macon. Trained individuals become official "Macon Tourism Ambassadors" and are empowered with information that will allow them to provide superior customer service to Macon visitors. Ambassadors are armed with useful facts, figures, and "Did You Know" anecdotes about Macon for use in interaction with customers, ensuring they receive true "Southern Hospitality.”
“I AM Macon” can also be adapted to fit your business specifically. We can conduct the program at your place of business and provide a condensed training so your employees can learn about Macon, where to find additional support and resources, and fine-tune their customer service. This adaptation, we feel, allows us to partner in training your employees while not committing them to 3+ hours off-site. We can even build the presentation to include key points that you would like to highlight.
Remember that helpful employees make happy customers. Happy customers spend more.
If you’d like to arrange an on-site custom program, or inquire about upcoming sessions, please submit the form below.
![](https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=213&q=80&w=320&s=a966ab67f249eeaf3b681e4e0695fc13 320w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=360&q=80&w=540&s=b972a6cf2395fdef788eb6356ffe4c7f 540w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=512&q=80&w=768&s=315f65c47de42b6033ebcf7a80e8cbcf 768w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=683&q=80&w=1024&s=967f793414d278745e702faad9646760 1024w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=800&q=80&w=1200&s=2da4ad1f115b395a215478d4da2c9f8c 1200w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=960&q=80&w=1440&s=d0324bf1543030a22ee4b27bedd7a3cd 1440w, https://macon.imgix.net/images/hero-images/OIC-2023-6.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=1280&q=80&w=1920&s=5dc8e1ca2bd712271d743772f155775e 1920w)
![Downtown Sunset](https://macon.imgix.net/images/hero-images/DJI_0299-Edit.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=213&q=80&w=320&s=afb118d5ce5131af5f75b4adfca28c02 320w, https://macon.imgix.net/images/hero-images/DJI_0299-Edit.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=360&q=80&w=540&s=d93d0372378539789289e4f45463e221 540w, https://macon.imgix.net/images/hero-images/DJI_0299-Edit.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=512&q=80&w=768&s=8d6e311d7888cba8958284b1bbf6cf10 768w, https://macon.imgix.net/images/hero-images/DJI_0299-Edit.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=683&q=80&w=1024&s=d4b136bde78691610fb0a48147403da4 1024w, https://macon.imgix.net/images/hero-images/DJI_0299-Edit.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=800&q=80&w=1200&s=56edb1abaa746363522b3652aac89474 1200w, https://macon.imgix.net/images/hero-images/DJI_0299-Edit.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=960&q=80&w=1440&s=243dc4b937979a4721183c8674624775 1440w, https://macon.imgix.net/images/hero-images/DJI_0299-Edit.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=1280&q=80&w=1920&s=7e72e9232eff109abfad7639da750c85 1500w)
![Outside of the Hay House](https://macon.imgix.net/images/hero-images/DSC06413.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=213&q=80&w=320&s=a43b45193ba042268dfbda4d5e60f3c8 320w, https://macon.imgix.net/images/hero-images/DSC06413.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=360&q=80&w=540&s=a773dc8dd2f07ccb2cfb46c7e87ec7c2 540w, https://macon.imgix.net/images/hero-images/DSC06413.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=512&q=80&w=768&s=015a9c9893ef0a894ccb82076b7fa9c7 768w, https://macon.imgix.net/images/hero-images/DSC06413.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=683&q=80&w=1024&s=fe17094ffc7907df65007b5482e0d636 1024w, https://macon.imgix.net/images/hero-images/DSC06413.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=800&q=80&w=1200&s=c199d81dd3e3e1c0485c602654b16796 1200w, https://macon.imgix.net/images/hero-images/DSC06413.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=960&q=80&w=1440&s=bf97f3c637445c048a538e99afe5a09e 1440w, https://macon.imgix.net/images/hero-images/DSC06413.jpg?auto=compress%2Cformat&crop=focalpoint&fit=min&fp-x=0.5&fp-y=0.5&h=1280&q=80&w=1920&s=dc6aa6b7898d940c805c5e9121bbe847 1500w)