An interactive program to educate the business community about Macon, branding and customer service.
Designed to unite and educate the business community with understanding of how to reach out and communicate to visitors. This will help your business and the city as a whole!
“I AM Macon” is a free 3-hour training workshop to inform and educate your employees about Macon. Trained individuals become official "Macon Tourism Ambassadors" and are empowered with information that will allow them to provide superior customer service to Macon visitors. Ambassadors are armed with useful facts, figures, and "Did You Know" anecdotes about Macon for use in interaction with customers, ensuring they receive true "Southern Hospitality.”
“I AM Macon” can also be adapted to fit your business specifically. We can conduct the program at your place of business and provide a condensed training so your employees can learn about Macon, where to find additional support and resources, and fine-tune their customer service. This adaptation, we feel, allows us to partner in training your employees while not committing them to 3+ hours off-site. We can even build the presentation to include key points that you would like to highlight.
Remember that helpful employees make happy customers. Happy customers spend more.
This site uses cookies to improve your user experience. Learn More
